Welcome to Spirit Halloween Shop’s Returns & Exchanges policy! We know that sometimes even the most carefully chosen costume might need a little adjustment. Whether you’re swapping a Scary Women’s Costume for a Sexy Women’s Costume, or your little one changed their mind about those Disney Toddler Costumes, we’re here to make the process as smooth as a ghostly glide through a haunted house!
Our goal is to ensure you’re completely thrilled with your purchase. If something isn’t quite right, we’ll do our best to fix it—because every Halloween adventure should be perfect!
Return & Exchange Policy Overview
We accept returns and exchanges within 15 days of you receiving your order. To be eligible, items must be:
- In original condition (unworn, unwashed, and with all tags attached)
- In the original packaging
- Accompanied by your proof of purchase (order number or receipt)
Important Note: Due to hygiene reasons, we cannot accept returns or exchanges on the following products:
- Costume makeup or face paint
- Opened costume accessories (like masks or wigs that have been worn)
- Any intimate apparel items
How to Initiate a Return or Exchange
Follow these simple steps to start your return or exchange process:
Step 1: Contact Our Customer Service Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information to help you quickly.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Hello Spirit Halloween Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received the Package]
Item(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please provide details]
If exchanging, please specify the replacement item: [Product Name and Size if applicable]
Shipping Address: [Your Full Address]
Thank you for your assistance!
Best regards,[Your Full Name]
Step 2: Wait for Approval and Instructions
Our team will review your request and email you within 2 business days with:
- Return authorization
- Shipping instructions and return address
- Any additional details specific to your situation
Step 3: Package and Ship Your Return
Once approved, securely package the item(s) in their original packaging and include your order confirmation or return form. Ship to the address provided in your return instructions.
Please Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item sent, defective product, etc.).
Refund Information
Once we receive and inspect your returned item(s), we’ll process your refund or exchange:
Refund Timeline
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear in your account
Exchange Timeline
- Exchanges will be processed within 3-5 business days of receiving your return
- Your replacement item will be shipped using your original shipping method (Standard or Free Shipping)
- You’ll receive tracking information once your exchange ships
International Returns
Since we ship globally (except some remote areas in Asia), international returns follow the same policy but may have additional considerations:
- You are responsible for any customs fees or import taxes associated with the return shipment
- Return shipping costs may be higher for international returns
- Please mark the package as “Returned Goods” to avoid additional customs charges
Damaged or Defective Items
If your Superhero Women’s Costume arrives with a cape that won’t stay on, or your Classic Girls Costumes have manufacturing defects, contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange a replacement or refund and cover all associated shipping costs.
Questions? We’re Here to Help!
Our customer service team is ready to assist with any questions about returns, exchanges, or finding the perfect Pirate Women’s Costumes or Steampunk Women’s Costumes!
Email: [email protected]
Address: Spirit Halloween Shop, 3893 Philli Lane, STITES, US 83552
We typically respond within 24-48 hours during business days.
Thank you for choosing Spirit Halloween Shop for your costume adventures. We’re committed to making your experience spook-tacular from start to finish! 👻🎃