Welcome, costume lovers! At Spirit Halloween Shop, we’re dedicated to making your costume experience as magical as a moonlit night on Halloween. Whether you’re transforming into a Scary Women’s Costume creature or your little one is becoming their favorite Disney Toddler Costumes character, we’ve got you covered!

🚚 Shipping Information

Order Processing Time

We work our magic quickly! Most orders are processed and prepared for shipping within 1-2 business days. During peak Halloween season (September-October), please allow up to 3 business days for processing.

Shipping Methods & Delivery Times

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping When you need your costume a bit faster
Free Shipping EMS FREE on orders over $50 15-25 business days after shipping Budget-friendly option for planned purchases

🌍 International Shipping

We ship globally to bring Halloween magic worldwide! However, we currently cannot ship to some remote areas in Asia. International customers may be responsible for customs fees and import taxes, which vary by country.

📦 Returns & Exchanges

We understand that sometimes costumes need a little adjustment – maybe that Pirate Women’s Costume isn’t quite right, or your child changed their mind about those Superhero Girls Costumes. No worries! Our return process is as smooth as a ghost’s glide through a haunted house.

Return & Exchange Policy Overview

  • Timeframe: 15 days from when you receive your order
  • Condition: Items must be unworn, unwashed, with all tags attached
  • Packaging: Original packaging required
  • Proof of Purchase: Order number or receipt must be included

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Costume makeup or face paint
  • Opened costume accessories (masks, wigs, or props that have been worn)
  • Any intimate apparel items

This ensures that all our customers receive fresh, safe products for their Halloween adventures!

Simple 3-Step Return Process

Step 1: Contact Our Ghoul-ish Customer Service Team

Email us at [email protected] within 15 days of receiving your order. Use this template to help us assist you faster:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Hello Spirit Halloween Shop Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Date Received: [Date You Received the Package] Item(s) to Return/Exchange: [Product Name(s) and Quantity] Reason for Return/Exchange: [Please provide details] If exchanging, please specify the replacement item: [Product Name and Size if applicable] Shipping Address: [Your Full Address]
Thank you for your assistance!
Best regards,
[Your Full Name]

Step 2: Wait for Approval & Instructions

Our team will review your request and email you within 2 business days with:

  • Return authorization
  • Shipping instructions and return address
  • Any additional details specific to your situation

Step 3: Package & Ship Your Return

Once approved, securely package the item(s) in their original packaging with your order confirmation. Ship to the address provided in your return instructions.

Important: Return shipping costs are the customer’s responsibility, unless we made an error (wrong item, defective product, etc.).

💰 Refund & Exchange Information

Refund Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: May take 5-10 additional business days to appear in your account

Exchange Timeline

  • Processed within 3-5 business days of receiving your return
  • Replacement shipped using your original shipping method
  • Tracking information provided once shipped

International Returns

International returns follow the same policy with these considerations:

  • You’re responsible for customs fees or import taxes on return shipments
  • Return shipping costs may be higher
  • Mark package as “Returned Goods” to avoid additional customs charges

⚠️ Damaged or Defective Items

If your Superhero Women’s Costume arrives with a wonky cape or your Classic Girls Costumes have manufacturing defects, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs!

❓ Questions? We’re Here to Help!

Our friendly customer service ghouls are ready to assist with returns, exchanges, or helping you find the perfect Steampunk Women’s Costumes or Animal Toddler Costumes!

Email: [email protected]

Address: Spirit Halloween Shop, 3893 Philli Lane, STITES, US 83552

Response Time: Typically within 24-48 hours during business days

Thank you for choosing Spirit Halloween Shop for your costume adventures. We’re committed to making your experience spook-tacular from start to finish! 👻🎃